Terms & Conditions

About Us

This web site is owned and operated by Showshack who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the contact page or use the details below.

Our Contact details:

Showshack Dance & Theatre School, The Bourne Hall, Vicarage Hill, Farnham, Surrey GU9 8HG, UK.

Phone: 01252 723956

Privacy Policy

We do not store credit card details nor do we share financial details with any 3rd parties.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments from UK customers. 

We accept Visa and MasterCard.  If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Policy

We do not deliver tickets or goods.  All items can be collected at our events, at Showshack lessons or from our office. Items will be ready for collection within seven working days of the order being placed.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All orders are VAT free.

Returns Policy

Uniform can be exchanged only, refunds are only accepted if the item is faulty.

There are no refunds on ticket sales.

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